Privacy Policy

Last updated June 08, 2023

This privacy Policy for ILMC Car Care Private Limited (doing business as I Love My Car (l Love My Car, 'we', 'us', or ‘our’), describes how and why we might collect, store, use, and/or

share (‘process') your information when you use our services ('Services'), such as when you:

Visit our website at https: /www.ilovemycar in, or any website of ours that links to this privacy Policy
Download and use our mobile application(s), or any other application of ours that links to this privacy policy.
Engage with us in other related ways, including (but not limited to) any sales, marketing, or events questions or concerns.

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@ilovemycar in.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with I Love My Car and the Services, the choices you make, and the products and features you use

Do we process any sensitive personal information? We do not process sensitive personal information.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties

TABLE OF CONTENTS

What information do we collect?
How do we process your information?
When and with whom do we share your personal information?
What is our stance on third-party website?
We use cookies and other tracking technologies?
How do we handle your social logins?
How long do we keep your information?
Do we collect information from minors?
What are your privacy rights?
Controls for do not track features
Do we make updates to this notice?
How can you contact us about this notice?

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services when you participate in activities on the Services, or otherwise when you contact us Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products, services and features you use. The personal information we collect may include the following,

Name: We may collect your full name to provide personalized services.
Contact Information: We may collect your email address and phone number for communication purposes.
Location Information: We may collect your location data to offer location-based services.
Usage Information: We may collect information about your interactions with the Website, such as pages visited and actions taken.

Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Razorpay. You may find the privacy notice ink(s) here https://razorpay.com/pivacy/

Social Media Login Data: We may provide you with the option to register with us using your existing social media account details, like your Google, Facebook, Twitter, or other social media accounts. If you choose to register this way, we will collect the information described in the section called HOW DO WE HANDLE YOUR SOCIAL LOGINS?' below.

Application Data: lf you use our application(s) we also may collect the following information if you choose to provide us with the access or permission: (If you wish to change our access or permission, you may do so in your device’s setting.)

Geo-location Information: we may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services.

Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device's camera, contacts, and other features.

Mobile Device Data: We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server) If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device's operating system or platform, the type of mobile device you use, your mobile device's unique device ID, and information about the features of our application(s) you accessed

Push Notifications: We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings. This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

some information such as your internet Protocol (IP) address and/or browser and device characteristics-is collected automatically when you visit our services This Information is primarily needed to maintain the security and operation of our services, and for our internal analytics and reporting purpose.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect may includes

Log and Usage Data:

Device Data:

Location Data:

For more details refer to our Cookies Policy

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our services, communicate with you, for security and Fraud prevention, and to comply with law, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account as well as keep your account in working order.
To deliver and facilitate delivery of services to the user. We may.process your information to provide you with the requested service.
To respond to user inquiries or offer support to users. We may process your information respond to your inquiries and solve any potential issues you might have with the requested service
To send administrative information to you. We may process your information to send you details about our products and services. changes to our terms and policies. and other requested service
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preference. You can opt out of our marketing emails at any time. For more information see "WHAT ARE YOUR PRIVACY RIGHTS?
To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
To post testimonials. We post testimonials on our Services that may contain personal information.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention policy
To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To comply with our legal obligations. We may process your information to comply with our legal obligations respond to legal requests, and exercise, establish, or defend our legal rights

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows;

Affiliate Marketing Programs
Ad Networks
Data Analytics Services
Order Fulfillment Service Providers
Payment Processors
Performance Monitoring Tools
Sales & Marketing Tools
Social Networks

We also may need to share your personal information in the following situations.

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

Offer Wall: Our application(s) may display a third-party hosted offer wall Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance and completion of an advertisement offer. Such an offer wall may appear in our application(s) and be displayed to you based on your geographic area or demographic information. When you click on an offer wall, you will be brought to an external website belonging to other persons and will leave our application(s) A unique identifier, such as your user ID , will be shared with the offer wall provider in order to prevent fraud and properly credit your account with the relevant reward.

4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services. The Services, including our offer wall, may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or Damage caused by the use of such third-party websites, services, or applications The inclusion of a link towards a third-party website, service, or application does not imply any endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties . Any data collected by third parties is not covered by this privacy notice We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services . You should review the policies of such third parties and contact them directly to respond to your questions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information, Specific information about how we use such technologies and how you can refuse certain cookies as set out in our Cookie Notice.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

Our Services offer you the ability to register and log in using your third-party social media account details (like your Google, Facebook, Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile pictures as well as other information you choose to make public on such social media platform

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control and are not responsible for other usage of your personal information by your third-party social media service provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law such as tax, accounting or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business, we need to process your personal information, we will either delete or anonymize such information, or If this is not possible (for example because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. DO WE COLLECT INFORMATION FROM MINORS?

We don't knowingly solicit data from or market to children under18 years of age. By using the services, you represent that you are at least 18 or that you are the parental guardians of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected. we will deactivate such a minor account and take reasonable measures to promptly delete such data from our records If you become aware of any data we may have collected from children under age 18, please

9. WHAT ARE YOUR PRIVACY RIGHTS?

You have the right to access, correct, update, or delete your personal information. You may also opt-out of receiving promotional communications from us. Please contact us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE” below.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do Not- Track (DNT) feature or setting you can activate to signal your privacy preference not having data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is

accessible . If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We

encourage you to review this privacy notice frequently to be informed of how we are protecting your information

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@ilovemycar.in or contact us by post at ILMC Car Care Private Limited, 03/202, Raj Vaibhav Complex, Near Raju Nagar Church, Ganesh Nagar, Dombivli West, Maharashtra 421202, india.